To use this service, simply create an account today in four easy steps.

The Benefits

No need to leave home

Reduce travel and time spent waiting at a clinic

Get a diagnosis in less than an hour

Choose the time that best suits your schedule

Accessible for the whole family

 The service also covers your spouse and dependent children

  • Once in a while, John gets an eye infection that requires him to see his doctor to get a prescription for eye drops. With Teladoc, he requested an appointment as soon as possible and got to consult a doctor 35 minutes later. The doctor examined him and sent a prescription to his pharmacy.

  • Every year, Katie catches a cold that inevitably ends up as bronchitis. She decided to use Teladoc instead of going to her local walk-in clinic. The doctor prescribed medication that same day, and by evening, Karine was already feeling better.

  • Sarah, a mother of two, no longer needs to take half a day off to go to and from the clinic to get prescriptions for her children’s minor ailments.

The Teladoc Service

Available 24/7 via web, app or phone

Safe and confidential service

Possibility of speaking to a doctor in less than an hour

Online medical consultations for a wide range of non-emergency health problems

Safe and confidential service

Possibility of speaking to a doctor in less than an hour

Quality care for your entire family

Quality care for your entire family

Online medical consultations for a wide range of non-emergency health problems

Available across Canada and the United States

To use this service, simply create an account today by going to the website or downloading the app

Useful Documents

Create your Account in Four Easy Steps

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Teladoc is here for you!

Faq

Teladoc offers convenient, 24/7 access to quality healthcare when and where you most need it.

By scheduling a visit with a Canadian boardcertified and licensed medical doctor, you can be diagnosed, treated, and prescribed medication if necessary.

Teladoc can resolve a broad array of episodic healthcare issues, including sinus problems, allergies, flu symptoms, and much more. We aim to eliminate the need for long waits for a general practitioner or in the emergency room. We’re here to help you feel better, faster, and get you back to living your life.

Teladoc is made available to you through the group benefits plan provided by your employer. To be eligible, you must be covered by the Health Care insurance benefit.

To set up your account, please first check that your employer group or insurer offers Teladoc’s services. From there, download the Teladoc app on your mobile device and click “Set Up Account” or visit Member.teladoc.ca

The service can be accessed by phone, web, or the Teladoc app, and visits are available by either phone or video.

If you are located in Quebec, consults can only be conducted via video conference, not phone.

Free, There are no visit fees when using Teladoc.

YES. Your benefits include access to Teladoc for you, your spouse and dependent children. You must register your spouse and dependent children from the app or website. Dependents aged 16 and over can then complete their medical profile themselves and have access to the service.

To schedule a visit, log in to your account using the member portal or the Teladoc mobile app and click the “Request a Visit” button.

We will gather a few details from you before confirming your visit. This includes your reason for visit, preferred time of the visit (within an hour or scheduled), as well as your desired method of visit (phone or video).

If located in Quebec, your visit method will automatically be video. The appointment can be booked up to 48 hours in advance and between 7:00 a.m.-9:00 p.m.

Teladoc physicians are Canadian board-certified and licensed medical doctors in internal medicine, pediatrics, emergency care, and family medicine. They are licensed to practice in one or more provinces.

Yes. when medically appropriate, doctors can prescribe medications.

Yes. You can use Teladoc when visiting the United States.

To schedule a visit when in the U.S., log in to your account using the member portal, the Teladoc app, or by calling our local member services team, available 24/7 at 1 800 835-2362. You will be connected to one of our U.S. network-board certified internists, family doctors, or pediatricians licensed to practice medicine in the U.S.

If a Teladoc doctor prescribes a medication while you’re visiting the United States, please consult your travel coverage provider prior to filling the prescription.

We aim to make your experience with us as seamless as possible. If you have any further questions or encounter an issue, please visit our website at Teladoc.ca or call our member services team at 1 888 983-5236.

Questions?

About Teladoc telemedicine service

About eligibility to the service